Hiring + Selection
Businesses have two kinds of problems, systems problems and people problems. Systems problems are easy to identify and fix. People problems are not. Soon you will discover innovative break troughs in understanding and developing people, and why they do what they do.
Everyday in countless businesses, businesses very much like yours, sales managers discover sales people who can not sell. Customer Service departments discover representatives that frustrate customers.
Quality programs discover people who cannot produce quality products. Senior executives discover managers who can not manage, and empowered work teams discover team members incapable of team work.
The tragedy is many businesses come to believe that such things are normal. They shake there heads and say that’s the nature of our industry. Perhaps it’s time for a different insight into the problem.