 DEFINES
Client customer service practices and the alignment of an employee or candidate to those practices
MEASURES
A. Employee or Candidate’s Customer Service Perspective
B. Individual’s Behavioral Characteristics:
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Trust
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Tact
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Empathy
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Conformity
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Focus
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Flexibility
C. Individual’s Proficiencies:
TIME TO TAKE
45 minutes
No administrator or proctoring required
CUSTOMIZABLE
Develop unique Company Service Perspective
Develops Performance Models by department |
INDUSTRY VERSIONS
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General
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Hospitality
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Health Care
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Financial Services
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Retail
REPORTS
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Selection Report
- Individual Report
- Coaching Report
- Candidate Report
- Company Service Perspective
- Customer Service Alignment
VALIDATION STUDIES
2003, 2006, 2008, 2009
ADMINISTRATION Internet or Paper/Pencil
SCORING Internet |
